9 wicket's Privacy Policy
This document provides a full explanation of how your personal information is collected, what it is used for, and how it is kept secure.
Welcome to the 9 wicket platform. This privacy policy explains how 9 wicket collects, stores, processes, and protects the personal information of its users. Please read this policy carefully before using our services.
This policy supplements the Terms and Conditions and both documents should be read together. By registering for or using 9 wicket's services, you are considered to have accepted the terms of this privacy policy.
Table of Contents
- Section 1 — Scope of Application
- Section 2 — Types and Sources of Information Collected
- Section 3 — Purposes of Using Information
- Section 4 — Information Storage and Security
- Section 5 — Sharing Information with Third Parties
- Section 6 — Cookies and Tracking Technologies
- Section 7 — User Rights
- Section 8 — Protection of Minors
- Section 9 — Policy Changes
- Section 10 — Contact
Scope of Application
This privacy policy applies to all registered and unregistered users of 9 wicket's website, mobile application, and other digital services — collectively referred to as the "Platform".
This policy applies to any person in Bangladesh who accesses, registers on, logs into, makes a deposit on, places a bet on, or uses any service of the 9 wicket platform.
Types and Sources of Information Collected
9 wicket collects various types of information. The categories of information collected are described in detail below:
Personally Identifiable Information
Information you provide at the time of registration:
- Full name
- Date of birth
- Email address
- Mobile number
- National ID or passport number (for account verification)
Financial Information
Information collected for processing transactions:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Deposit and withdrawal amounts
- Transaction history and records
- Bonus claims and usage details
Technical Information
Information collected automatically while using the platform:
- IP address
- Device type and operating system
- Browser type and version
- Session duration and login time
- Cookie and session data
Gaming Activity Information
Information related to your activity on the platform:
- Games bet on and wager amounts
- Win and loss history
- Favourite game categories
- VIP level and points information
Purposes of Using Information
9 wicket uses collected information only for specific, legitimate, and transparent purposes. Your information is not used for any unauthorised purpose.
1. Account Management and Verification
Your information is used for registration, login, password recovery, and account verification. Once account verification is complete, you become eligible for various benefits including birthday rewards.
2. Processing Financial Transactions
The necessary information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Every transaction is processed securely.
3. Providing Customer Support
Your account information and details of any issue are used to provide 24/7 support via live chat or email. This allows our support team to assist you quickly and accurately.
4. Fraud Prevention and Security
Your information is reviewed to detect suspicious activity, prevent misuse through multiple accounts, and counter money laundering. This protects the interests of all users.
5. Personalised Experience and Promotional Information
Your activity data is used to send relevant offers, bonuses, and information about new games based on your gaming preferences. You may request to opt out of such communications at any time.
6. Platform Development and Analysis
Aggregated and anonymised data is used to analyse platform performance, resolve technical issues, and improve the user experience.
Information Storage and Security
9 wicket treats the security of your information as the highest priority. The security measures used on the platform are described below:
Encryption Technology
Your personal and financial information is encrypted using SSL technology, which prevents third-party access during data transmission.
Server Security
Data is stored on secure servers, with firewalls and intrusion detection systems active to prevent unauthorised access.
Access Control
Only authorised personnel may access your information for specific operational needs. Every access is logged and reviewed regularly.
Data Retention Period
Information is retained while the account is active and, after the account is closed, for a defined period as required to meet legal obligations.
Sharing Information with Third Parties
9 wicket does not sell your personal information for commercial purposes. However, sharing information with third parties may be necessary in certain situations:
Payment Processors
The minimum information required to process transactions via bKash, Nagad, Rocket, and Upay is sent to the respective payment platforms. These organisations have their own privacy policies.
Game Providers
Various game developers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe supply games to the platform. Session information necessary for their software integration may be shared, but your personally identifiable information is not provided.
Legal Obligations
Information may need to be provided in response to a valid order from a competent court or government authority under applicable law in Bangladesh. In such cases, the obligations of applicable law are followed.
Technical Service Providers
Trusted organisations that assist with the technical operation of the platform are contractually bound to comply with data protection obligations and may use the information provided to them only for the purpose of delivering services.
Outside the cases mentioned above, your information will not be shared with any third party without your prior consent.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 9 wicket platform. These are small data files stored in your browser that help improve the platform's functionality.
Essential Cookies
Required for the platform to function properly. These are used to maintain login sessions, carry out security checks, and ensure basic functionality.
Analytical Cookies
Used to understand how users navigate the platform. This makes it possible to identify weak areas and improve them.
Preference Cookies
Used to remember your language preference, display settings, and other personalisation choices so you do not have to change settings each time.
Cookie Control
Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may disrupt some platform functionality.
User Rights
9 wicket recognises that you have clear rights over your own data. In addition to following the Responsible Gaming Guidelines, the following rights regarding your information are also ensured:
Right to Access Information
You may request to know what information we hold about you and to receive a copy of that information.
Right to Correct Information
If any information in your account is incorrect or incomplete, you may request that it be corrected.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted, though information retained to meet legal obligations is outside the scope of this right.
Right to Object to Processing
You may object to the processing of your information for marketing communications or personalisation purposes.
Right to Data Portability
You have the right to request your information in a structured and readable format.
Right to Restrict Processing
In certain circumstances you may request a temporary restriction on how your information is used.
To exercise these rights or to learn more about related matters, please read our FAQ page or contact the support team directly.
Protection of Minors
All casino and betting activities on 9 wicket are for persons aged 21 and above only. The safety of minors is one of our highest priorities.
Age Verification Process
During registration and account verification, we confirm the user's age. Anyone under 21 years of age is not permitted to open an account.
Access by Minors
If a person registers with false information and it is later proven that they are under 21 years of age, the account will be closed and all collected data will be deleted.
Policy Changes
9 wicket may update this privacy policy from time to time. Changes may be made due to service updates, introduction of new technology, or legal requirements.
Notice of Changes
For significant changes, you will be notified via your registered email or through a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the new policy.
Date of Update
A "Last Updated" date is shown at the top of each policy. After significant changes, sufficient time is given before the new policy takes effect.
Along with this privacy policy, visit our about page to learn more about 9 wicket.
Contact Information
If you have any questions about this privacy policy, wish to make a request regarding your data, or want to raise a concern, please contact us through the following:
Privacy Contact
[email protected]
Support available 24/7 in Bengali and English
We typically respond promptly on business days
How to Submit a Request
Please include the following when submitting a data-related request:
- Registered email address or mobile number
- Type of request (view, correct, delete, etc.)
- Additional details — if required
After verifying your identity, your request will be responded to within the specified time.